Please ensure your item meets our return policy before submitting a return request.
Approved refunds will be issued to the original payment method within 7 business days.
| Reason for Return | Original Shipping Fee | Return Shipping Fee | Remarks |
|---|---|---|---|
| Personal Reasons | Not refundable | Customer responsible | Returns must be approved by T S Emporium |
| Carrier / Third-Party / T S Emporium Error | Refunded | Covered by T S Emporium | Shipping fees will be refunded proportionally based on the returned item(s) |
If the returned item is received and approved by our customer service team as being in resalable condition, your refund will be issued after the return is confirmed.
| Coupon Type | Refund Method |
|---|---|
| Cash Coupon | Not refundable |
| Gift Voucher | Return to your account after the product return process is completed |
T S Emporium Cash Rewards are a promotional benefit provided on tsemporium.com, allowing customers to redeem rewards for coupons or apply them toward product purchases.
- Products purchased using Cash Rewards (excluding restricted items) are eligible for standard return and exchange policies.
- If a return or exchange is approved, the Cash Rewards used will be automatically refunded to your account.
- The validity period of returned Cash Rewards will remain unchanged after the refund.
T S Emporium reserves the right to cancel orders if Cash Rewards are obtained through fraudulent or improper means.
