Please note that order processing and delivery at T S Emporium are conducted Monday through Friday (excluding holidays).
Most orders are processed and shipped within 1-2 business days.
During peak periods---such as Thanksgiving, Christmas, New Year, and other major holidays or special promotions---processing time may extend to 3-5 additional business days.
Due to high order volumes or external factors, fulfillment and delivery may occasionally be delayed. We appreciate your patience and understanding.
If one or more item(s) in your order are out of stock, our customer service team will contact you by email or phone first regarding the unavailable item(s).
If we do not receive a response within a reasonable period of time, T S Emporium reserves the right to either cancel the affected order or remove the unavailable item(s) and continue shipping the remaining items.
Any applicable difference will be refunded to your original payment method accordingly.
According to applicable laws and regulations, certain products may be subject to sales tax.
Please review your order details carefully before confirming your purchase, including your name, shipping address (ZIP code, city, country), and billing address. Incorrect or incomplete information may delay order processing.
T S Emporium shall not be held liable for delays or delivery failures resulting from the following circumstances:
(1). Out-of-Stock Items
If any item in your order is out of stock, shipment may be delayed.
(2). Incorrect or Incomplete Address
Delays or non-delivery caused by incorrect, incomplete, or insufficient address information provided by the customer.
(3). Failed Delivery Attempts
If the package is successfully delivered to the provided address but cannot be received for any reason, resulting in repeated delivery attempts or additional charges.
(4). Unforeseen Circumstances
Delivery times may be affected by factors beyond our control, including but not limited to weather conditions, carrier delays, or other unexpected events.
To ensure a smooth delivery experience, we ship orders via UPS and USPS.
Please carefully enter and verify your shipping information before placing your order.
Order placed → Order processed & shipped → Dispatched from Los Angeles warehouse → Transferred to UPS/USPS distribution center → Out for delivery → Delivered to customer
Order placed → Order processed & shipped → Dispatched from Los Angeles warehouse → Transferred to USPS distribution center → Out for delivery → Delivered to customer
