Browse our products, add items to your cart, and proceed to checkout. Enter your shipping and payment details, review your order, and confirm your purchase.
Please note: You must be logged in to place an order. Registration is free and only takes a few moments. You will receive a confirmation email once your order is successfully submitted.
We accept major credit cards, including Visa, MasterCard, Discover, and American Express, Paypal, Apple Pay, Google Pay, Alipay, and WeChat Pay are also available at checkout. For more details, please check our Payment Method.
Yes! We offer gift packaging service for select orders. Please contact our customer service team to arrange it, and we'll be happy to assist.
Orders are typically processed within 1-2 business days before shipment. Please note that processing time does not include shipping or delivery time.
During peak periods, such as major holidays, special promotions, or high order volume, processing may take an additional 3-5 business days.
If your order has not yet been shipped, we'll do our best to help you cancel or make changes. Please contact customer service as soon as possible.
After shipment, changes may not be possible, and additional fees may apply.
Yes! We offer customized gift sets. Contact our customer service team, and we'll help you create a thoughtful selection tailored to your needs.
We can also include a personalized message card to make your gift even more special.
To place a Herbal Formula order, please complete our Herbal Formula Request Form.
Fill in your name, email, phone number, shipping address, and the prescribed items, or upload a photo of your prescription.
Once submitted, our customer service team will review your request and contact you within 24 hours to assist with the order.
You can earn Cash Rewards in the following ways:
1. Shop & Earn
Registered users earn Cash Rewards on every completed purchase.
The amount you earn depends on your membership level---for example, Gold members earn 2% back on each order.
2. Participate in Activities
Earn additional Cash Rewards by joining activities such as:
- Surveys and user research
- Promotional campaigns
- Social media engagement
Rewards are granted based on the specific rules of each activity.
Cash Rewards can be applied at checkout to reduce the order total.
Please note that Cash Rewards cannot be used to cover taxes or shipping fees.
Once applied, the corresponding Cash Rewards balance will be automatically deducted from your account.
If an order is canceled or refunded, any used Cash Rewards will be returned to your account.
Cash Rewards cannot be transferred or combined with other accounts.
Enter your discount code in the promo code field at checkout and click 'Apply Coupon' to receive your discount.
Please note:
- Make sure the code is entered correctly (no extra spaces or typos)
- Some codes may have expiration dates or minimum purchase requirements
- Certain promotions cannot be combined with other offers
Yes, some products offer bulk discounts, which are shown on the product page.
If you're interested in larger quantities or custom pricing, please contact our customer service team---we'll be happy to assist.
At this time, we do not offer gift cards.
However, we do offer customized gift sets and gift packaging. Please contact our customer service team for more information.
At this time, in-store gift cards cannot be used for online purchases.
If you need assistance, please contact our customer service team ---we'll be happy to help.
Please check the following:
- Make sure you are logged into your account, as some promotions are only available to registered users
- Make sure the code is entered correctly (no extra spaces or typos)
- Confirm the code is still valid and has not expired
- Check if your order meets the minimum purchase or product requirements
- Some promotions cannot be combined with other offers
If the issue persists, please contact our customer service team for assistance.
Promo codes cannot be applied after an order has been placed.
However, you may contact our customer service team, and we'll do our best to assist.
We currently ship within the United States only.
For select items, shipping to China may be available. Please contact our customer service team for more details.
Shipping to P.O. Boxes may be available, depending on the order details such as weight and size.
In most cases, P.O. Box deliveries are fulfilled via USPS, and shipping rates may vary.
Please contact our customer service team to confirm availability for your specific order.
Shipping costs vary based on your location and order weight.
- Contiguous U.S. (48 states): Free shipping on orders over $49 (under 30 lbs). Otherwise, shipping is calculated at checkout.
- Alaska, Hawaii & U.S. Territories: Flat-rate shipping applies based on package weight (under 30 lb).
Shipping fees will be shown at checkout before you complete your order.
For full details, please check our Shipping Rates.
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). During peak periods or high order volume, processing may take an additional 3-5 business days.
Once shipped from our California warehouse, delivery usually takes 1-7 business days, depending on your location.
Please note that delivery times may vary due to carrier delays, weather conditions, or other unforeseen factors.
For more details, please visit our Shipping & Delivery.
Once your order has been shipped, we will send you a tracking number via email.
If you don't see the email, please check your spam or junk folder, or add @tsemporium.com to your safe sender list to ensure you receive our messages. You can also contact our customer service team for assistance.
Delays can occasionally occur due to high order volume, especially during holidays or promotional periods.
In addition, shipping carriers may experience delays due to weather conditions, transportation issues, or other unforeseen factors.
If your order is significantly delayed, please contact our customer service team---we'll be happy to assist.
If your order arrives damaged, please contact our customer service team as soon as possible and provide clear photos of the damaged item and packaging.
Once reviewed, we will assist you with a replacement, exchange, or refund, depending on the situation.
Expedited shipping may be available depending on your order and delivery location. Additional shipping charges may apply.
Please note that order processing time (1-2 business days, or longer during peak periods) is separate from shipping time.
For expedited shipping details, refer to Shipping & Delivery.
Most items can be returned or exchanged within 14 days of delivery, provided they meet our return requirements.
Items must be unopened, unused, and in original condition, with all packaging and accessories included. Certain items---such as perishable goods, herbal formula, and personal use products---are not eligible for return.
If your item is damaged, defective, or the wrong item, please contact our customer service team with photos, and we'll assist you accordingly.
To start a return or exchange, please contact our customer service team for approval and instructions.
For full details, please visit our Return & Exchange Policy.
To start a return or exchange, please contact our customer service team via phone, email, or live chat within the return period.
Please provide your order number, product details, reason for return, and photos (if applicable). Once your request is reviewed and approved, we will provide further instructions.
Shipping fees are only refundable if the return is due to an error on our side or a carrier issue (such as damaged, wrong items, missing items, or quality issues).
For returns due to personal reasons, the original shipping fee is not refundable, and the customer is responsible for return shipping costs.
Once your returned item is received and inspected, we will process your refund within 3 business days.
After the refund is issued, it will be returned to your original payment method. Please allow 7-10 business days for your bank or payment provider to complete the refund and post it to your account.
Yes, in-store returns may be available. Please contact our customer service team first to request approval and receive instructions before visiting the store.
You can search for products using the search bar at the top of our website by entering keywords, product names, or brands.
You can also browse our categories and collections to quickly find what you're looking for.
If you are interested in wholesale opportunities, please visit our Wholesale Inquiry and complete the wholesale inquiry form.
Our team will review your submission and contact you with the next steps.
Visit the product page and subscribe to the Back in Stock Alert. You'll receive an email notification once the item becomes available.
Please check your spam or junk folder, or add @tsemporium.com to your safe sender list to ensure you receive our emails.
Click "Join Free" at the top right of our website and complete the registration form.
You'll need to provide your name, a valid email address, and a password. Registration is free and only takes a few moments.
Click "Sign In" and select "Forgot Your Password". Enter your registered email address, and we'll send you a link to reset your password.
Yes, we take your privacy and data security seriously. For more details on how your information is collected, used, and protected, please review our Privacy Policy.
Log in to your account and go to My Account > My Orders to view your order status and history.
As a member of T S Emporium, you can enjoy benefits such as Cash Rewards on every purchase, which can be used on future orders. Higher membership tiers earn higher reward rates.
Additional benefits may include exclusive member deals, a year-end gift, and special promotions.
For full details on membership tiers and benefits, please visit our Membership.
