T S EMPORIUM stand by all the products on our website, we will return or exchange most of products within 14 days.

Products such as groceries with a short shelf life, Chinese Patent Medicines, Traditional Chinese Medicine, gift items, personal use items cannot be returned.

The deadline for returns or exchange starts from the day after you receive your item from tsEmporium.com. When the customer service receives your return request, please confirm that the return requirements are met.

The return application will be approved as soon as possible and the product transaction payment will be refunded to your purchase account after the return is completed.

The conditions and requirements for returns or exchange may include:

1. The product itself has quality issues.

2. Missing parts, damage from delivery.

3. The product is intact and unopened, and the relevant accessories are complete.